At Dog Needs Store, we want you and your pup to be as happy with your purchase as a Labrador with a new tennis ball! If something isn’t quite right, we’ll make it right – because your satisfaction means more to us than a belly rub means to your dog!

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unused, unwashed, and with all tags attached (just like your pup would want them!).

⚠️ Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

  • Opened or partially used dog food and treats
  • Used grooming products
  • Personalized or custom-made items

How to Return an Item

Returning an item is easier than teaching a smart pup to shake hands! Just follow these steps:

  1. Request your return within 15 days of delivery by emailing [email protected] or using our return form below
  2. Pack your items securely in the original packaging (if possible)
  3. Include your order number and reason for return
  4. Ship it back to:
    Dog Needs Store
    309 Chapmans Lane
    Albuquerque, US 87109

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (like sending the wrong item – we promise to be more careful than a Border Collie herding sheep!).

Refund Information

Once we receive your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)

Please note it may take additional time for your bank or credit card company to process and post the refund – typically 3-10 business days after we process it.

Exchange Process

Want to exchange an item? No problem! Just:

  1. Follow the return process above
  2. Include a note specifying what you’d like instead
  3. We’ll ship your new item once we receive the return

If the new item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference!

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Dog Needs Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item(s) to return: [Product Name(s)]
Reason for return: [Too small, wrong item, changed mind, etc.]
Preferred resolution: [Refund or Exchange for…]

Please let me know next steps. Thank you!

Best,
[Your Name]
[Your Email Address]

Questions?

Our customer support team is ready to help – we’re friendlier than a Golden Retriever meeting a new friend! Email us at [email protected] with any questions about returns or exchanges.

Remember – we stand behind our products as firmly as your dog stands by the fridge at dinner time! 🐶❤️