Welcome to Dog Needs Store! We’re here to help you find everything your furry friend needs. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our customer service team.

About Our Store

What kind of products do you sell?
We specialize in high-quality dog products including dog beds & blankets, premium dog food, grooming supplies, fun toys, and delicious treats. Our selection features trusted brands like KONG, Royal Canin, Hill’s Science Plan, and more!
Do you offer discounts or promotions?
Absolutely! We frequently run special promotions with discounts up to 30% off on select items. Check our homepage for current deals or sign up for our newsletter to receive exclusive offers directly to your inbox.

Product Questions

How do I choose the right dog food for my pet?
We offer a variety of specialized dog foods including options for weight control, specific breeds (like Miniature Schnauzers and Labrador Retrievers), and life stages (adult/senior). Look for products matching your dog’s size, age, and dietary needs, or contact us for personalized recommendations.
Are your dog toys safe for aggressive chewers?
Yes! We carry durable toys specifically designed for strong chewers, like the KONG Extreme series and Benebone maple wood toys. These products are made with tough materials to withstand vigorous chewing.
What makes your dog beds special?
Our beds and blankets are selected for their high-quality, pet-safe materials that provide maximum comfort and durability. Whether your dog loves to curl up or stretch out, we have options to suit every sleeping style.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. Your security is our top priority.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch
– Free Shipping (orders over $50): Delivered via EMS in 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us before ordering.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in original condition with all packaging. Please see our Returns & Exchanges page for complete details.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Account Management

How do I create an account?
Click “Register” at the top of any page and fill in your details. Having an account lets you track orders, save your information for faster checkout, and create wishlists.
I forgot my password. What should I do?
Click “Lost your password?” on the login page and enter your email address. We’ll send you a link to reset your password.
How do I update my account information?
Log in to your account and click “My Account” to update your personal details, shipping addresses, and payment methods.

Contact Us

How can I contact customer service?
We’re happy to help! Email us at [email protected] or write to us at:
Dog Needs Store
309 Chapmans Lane
Albuquerque, US 87109
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm MST. We strive to respond to all inquiries within 24 business hours.

Thank you for choosing Dog Needs Store – where your dog’s happiness is our top priority! 🐾